At Lucky-Casino.co.uk, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
When you interact with our website, we may collect:
- Personal details: name, date of birth, address
- Contact details: email address, phone number
- Account details: username, password, preferences
- Payment & transaction details: deposits, withdrawals, payment methods, bonuses
- Technical details: IP address, device type, browser version, operating system
- Usage details: login records, games played, interaction with site features
- Verification data: identity and age verification documents
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process payments and withdrawals securely
- Comply with legal obligations (KYC & AML)
- Provide customer support and technical assistance
- Improve website functionality and user experience
- Send marketing and promotional offers (only with your consent)
- Detect and prevent fraud or misuse of our platform
3. Cookies and Tracking Technologies
We use cookies to improve your experience, personalize content, and analyze traffic.
4. Sharing Your Information
We never sell your data. Information may be shared with:
- Government or regulatory authorities when required by law
- Trusted payment processors and financial partners
- Service providers supporting website operations
All third parties are bound to handle your information in line with data protection laws.
5. Data Retention
We retain personal data only as long as necessary to comply with legal obligations or to fulfill the purposes described in this policy.
6. Data Security
We use industry-standard technical and organizational safeguards to protect your personal data from unauthorized access, misuse, or loss.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of data
- Withdraw consent for marketing communications
- Object to certain types of processing
- File a complaint with the UK Information Commissioner’s Office (ICO)
8. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: info@lucky-casino.co.uk